Refund Policy - Jeans for Genes

Refund Policy

Refund Policy

Jeans for Genes Day hopes you will be pleased with your purchase.  Should you need to return an item purchased from us, we will provide a refund or exchange providing the item is in a fully resalable condition i.e. unworn and in its original packaging.  Refunds or exchanges can only be made if you return the item within  14 days from your receipt of the goods.

Jeans for Genes Day does not offer a cancellation policy.  We endeavour to deliver your item(s) within 14 days.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item/s.

Should you wish to return an item please email or call our freephone hotline on 0800 980 4800.

If you are returning an item because of an error on our part, or because it is damaged or defective, we will refund the original postage charge incurred in sending the item to you and provide a freepost address for returning these items.